Our Team

London Victoria Groups since 2012: Your Gateway to Unparalleled Luxury Living in London

Xiaowen Li (Company Director)

Xiaowen is a distinguished alumna of the University of Oxford, where she honed her intellectual prowess, strategic thinking, and a commitment to excellence. Xiaowen possesses a deep understanding of financial markets, investment strategies, and risk assessment. Her experience as a former banker provides a unique perspective on real estate investments, allowing her to guide LVG with financial acumen and precision. Xiaowen is a visionary leader who continually raises the bar in the luxury letting industry in the UK. Her ability to identify emerging market trends, adapt to evolving customer preferences, and make data-driven decisions has been instrumental in shaping LVG’s strategy and growth.

As the Director of LVG, Xiaowen brings an extraordinary blend of financial expertise and a deep love for the real estate industry. Her leadership ensures that our clients receive the highest standards of luxury living and unmatched service. Under her guidance, LVG group continues to redefine the standards of opulence and sophistication in the London real estate market. We are immensely proud to have Xiaowen leading our team, and we invite you to experience the luxury, exclusivity, and excellence that define LVG under her visionary leadership.

Lettings & Customer Success Team:

Wesley Li (Head of Lettings)

Wesely has earned a master’s degree from the University of Surrey. With years of experience in the real estate and property management sector, Wesley brings a wealth of industry knowledge to our team. This expertise allows him to navigate the complexities of the rental market effortlessly and to provide valuable insights to both landlords and tenants. As our Head of Letting, Wesley is the driving force behind our commitment to delivering top-tier property rental experiences. Whether you're searching for your next home or seeking expert guidance in managing your investment property, Wesley is here to make the process seamless and rewarding.

Wei Li (Head of CRM)

Wei has earned a master’s degree in Digital Media from UCL. With her extensive experience in real estate industry and a deep commitment to customer satisfaction, Wei serves as the Head of Customer Relationship Management at LVG. Under her leadership, our CRM team has achieved specific improvements, significantly enhancing client satisfaction and operational efficiency. Having grown alongside the company, Wei exemplifies proactive and timely customer responsiveness, ensuring seamless interactions and satisfaction at every touchpoint. Wei is also an advocate for continuous learning and development, fostering a culture of excellence within the team.

Jason CCL (Customer Service Advisor）

Jason earned his Bachelor's degree in Economics from HK in 2008 and has 11 years of experience in the financial banking industry, specializing in customer service and wealth management. He has a proven track record of serving high-net-worth clients at esteemed banks such as Bank of China and Standard Chartered Hong Kong, where he excelled as a Relationship Manager. Jason has successfully led a team of over 20 managers, consistently surpassing quarterly sales and revenue targets while enhancing retail wealth management offerings. Recognized for his ability to cultivate strong client relationships and implement effective training programs, he ensured strict adherence to risk management practices. His expertise in client servicing, strategic planning, and team leadership makes him well-suited to contribute effectively as a Customer Service Advisor in LVG.

Property Management Team:

Jessie Ko (Head of Property Management)

Jessie is a MSc in Mathematical Finance and dedicated more than 10 years in the real estate industry. With a commitment to excellence, a wealth of experience, and a dedication to ensuring the seamless management of our property portfolio, Jessie is the guiding force behind our commitment to exceptional property management services. As the Head of Property Management, Jessie is the driving force behind LVG’s commitment to delivering top-tier property management services.

Kenneth Chu (Property Manager)

Kenneth have been living in London since he was 19 and completed his university degree in 2010. He is meticulous in property management, ensuring that every rental unit under his care is maintained to the highest standards. In LVG, Kenneth oversees property inspections, maintenance requests, and any issues that may arise during your tenancy to ensure a hassle-free living experience.

Administration & Accounts Team:

Iris Lee (Client Administrator)

Iris possesses a wealth of financial expertise and a deep understanding of accounting principles. As our Client Administrator, Iris is our clients’ dedicated point of contact, working tirelessly to ensure that their rental journey is not only efficient but also truly exceptional. Her primary responsibilities encompass contract renewals, tenancy swaps, generating landlord statements, and organizing tax returns among other vital administrative tasks.

Maggie Leung (Account Administrator)

Maggie is deeply committed to ensuring the efficiency and effectiveness of clients’ property operations, effective and timely communication is at the heart of her service. Maggie excels at maintaining open and transparent lines of communication, ensuring that LVG’s clients are well-informed and that all inquiries are addressed promptly. Maggie is also dedicated to meticulous record-keeping, ensuring that all client interactions are accurately documented and that every piece of information is readily available when needed.

Marketing Team:

Dr. Tracey Tsui (Head of Marketing/Head of China Desk)

Tracey holds a Ph.D. in Aesthetics & Media Studies. She is a visionary professional who plays a pivotal role in shaping the brand identity and marketing strategies of LVG. With a proven track record in marketing and a deep understanding of the real estate industry in London, she has the skills and insights to create and implement strategies that set LVG apart. With a wealth of experience and a deep understanding of marketing principles, Tracey is the driving force behind our commitment to exceptional branding and client engagement.

Ning Cheng (Marketing Manager）

Ning is a seasoned marketing professional with five years of experience and a Media and PR master's degree, boasts expertise in luxury brand management certified by LVMH. His strategic approach and creative campaigns have consistently driven brand success. Ning excels in analyzing market trends and consumer behavior, leveraging skills in Python and PowerBI for effective data analysis. Known for effective communication and collaboration, Ning thrives in team environments, contributing to the growth of brands while staying at the forefront of the ever-evolving marketing landscape. His commitment to excellence and continuous learning distinguishes him in the dynamic field of marketing.

Maintenance Team:

Ilie Zlatan (Maintenance Person)

As our Maintenance Person, Ilie is the guardian of our properties, working diligently to ensure that every property in our portfolio is maintained to the highest standards. Whether you’re a tenant with a maintenance request or a landlord seeking property upkeep, Ilie is here to make sure that our properties are in excellent condition.